Mercure Cologne Belfortstraße Reviews

😀 - Friendly 😞 - Having to go downstairs for drinking water

We spent a couple of nights at Mercure Hotel Köln Belfortstraße and had a really pleasant stay. We got an upgrade to one of their apartments. The only disadvantage was that it's located in a building across the street from the main building where the lobby, restaurant and pool are located. The apartment itself was well equipped and seemed rather newly renovated. Also the pool, sauna and fitness area seemed brand new. Using the sauna costs an extra charge per person which might not be common in other hotels we visited. On the other hand, it probably helps to keep the sauna in good shape. The highlight of our stay was the service of the whole team and the breakfast. The breakfast buffet offered a very nice and tasty variety. All staff members were very helpful and kind dealing with our requests. Thanks! We will come back next time we visit Cologne.

We stayed 3 nights at the Hotel Mercure Belfortstrasse. I booked because I saw on All, the Accor hotels application, that the hotel has a swimming pool and a sauna. Everything was very clean and the sauna is brand new. It was a pleasure to use it and to swim alone in the pool when there was no children...The hotel is very well located in a pleasant neighborhood with a lot of trees and beautiful flowers and vegetation, you can hear and see a lot of birds.Köln is a beautiful city on the Rhein.I could borrow bathrobes and towels and use them at Claudius Therme where I spent a whole day.I would definitely recommend this hotel and come back again.I have seen they have beautiful apartments for 4 fully equipped with a kitchen. I will hopefully come with my children also.

Excellent stay, great staff, no complaints 😀 - Only spent one night, but it was very spacious, clean and in a quiet and calm area and not too far from the train to get to the city centre. The bed was extremely comfortable 😞 - The door looked like it had been broken into previously so there was a small gap and didn't quite close properly which was a little concerning

Nice stay, clean and quite neighborhood !

Exceptional 😀 - Comfy beds, quiet location, walking distance from Cathedral and train station. 😞 - None

Salem is a good person helpful and friendly person Salem is very good service and very

Exceptional 😀 - The room was great, the staff so attentive, breakfast lovely. Unfortunately the pool wasn't working. We will definitely go back!! I love the fact it is a green hotel. Great place for families. 😞 - None

Great hotel in great location! 😀 - The room was comfortable and clean. The location is excellent. 😞 - Nothing.

Very Good 😀 - Breakfast is perfect. With many options 😞 - Cleaning policy of rooms. Once in 3 days

Exceptional 😀 - Breakfast was amazing. Staff very friendly. room is very comfortable. 😞 - None

Pleasant two day stay Pleasant comfortable hotel in a quiet location. It's well within walking distance of the main railway station, though the residential area seems a bit unlikely at first. We were in the main part of the hotel, rather than the annexe across the road. Staff we came across were pleasant, and the bar (free drink courtesy of Accor membership!) was cosy and well-stocked even if the view of the car park was uninspiring. However, the view from the bedroom we had was good. The bedroom has sufficient storage for a couple of days' stay. Would have appreciated a drawer or two for smalls. As is usual, there was nowhere in the bathroom to put your toiletries bag, and nowhere to hang your clothes should you want to get dressed in the bathroom. Why not a hook on the back of the door?? The heated towel rail was appreciated though. Loved the smell of the shower gel and hand soap.

Nice hotel, good location and spacious room. Swimming pool was very cold but clean. Disappointing that staff during breakfast could not take 2 seconds to congratulate an excited five year old wearing a birthday crown. On the first morning of our stay, it was my daughter’s 5th birthday. She was wearing her birthday crown to breakfast, very excited about her day, but none of the staff could have been bothered to wish her a happy birthday. Very disappointing.

Great breakfast and value for money. Good location near some cool bars. 😀 - Good location & Breakfast 😞 - N/A

Exceptional 😀 - The staff are very kind to help print documents for us. 😞 - Location is not that perfect to reach Koelnmesse.